Terms of Service

By creating an account or using the Service, you agree to these Terms and acknowledge our Privacy Policy, which explains how we handle your personal data. If you offer services on Paawrent (a "Provider"), the Paawrent Provider Terms also apply to you.

Paawrent is an app for finding and booking pet care: vet visits and online consultations, grooming, bathing, walking, home feeding visits, boarding and similar services. It also lets you keep pet records, chat with Providers, post in the pet community and write reviews.

• Providers are independent. The services are provided by the hospitals, clinics, vets, shops and independent professionals listed in the app ("Providers"). Paawrent does not provide veterinary care or pet-care services, and is not responsible for how a Provider performs them.
• You pay the Provider directly. Paawrent does not collect, hold or refund payments for bookings, and does not charge you a fee (Section 5).
• Not for emergencies. If your pet needs urgent care, go to the nearest animal hospital immediately.
• Paawrent currently lists Providers in Thailand.

• You sign in with Google Sign-In or, on iPhone, Sign in with Apple. Accounts that Paawrent creates (for example for app review) sign in with email and password.
• You must be at least 13. If you are 13 to 19, you may use Paawrent only with your parent's or legal guardian's consent. By creating an account you confirm that you are 20 or older, or that your parent or guardian has agreed to these Terms.
• Give accurate information about yourself and your pets, keep your account secure, and do not share or transfer it. You are responsible for what is done through your account.

• Paawrent reviews and approves every business and independent Provider before it can take bookings. We check the information and documents they submit, but we do not guarantee their qualifications or the quality of their services.
• A business may add team members (for example vets or staff), who can take bookings without a separate review by Paawrent. The business vouches for them and is responsible for them.
• Businesses show their address and phone number. Independent Providers show only their area until your booking is confirmed.

1. Request. Choose a Provider, service, pet and time, and send the booking request.
2. The Provider responds. The Provider has up to 24 hours (or until the start time, if sooner) to accept or decline. A request that is not answered in time is cancelled automatically.
3. Pay the Provider. Once the Provider accepts (for a package, once it has answered every visit), the app shows the payment details the Provider has entered (a PromptPay QR code or a bank account) and the amount. If the Provider has entered none, ask the Provider how to pay. You pay the Provider directly from your bank app. The Provider can mark the payment as received in the app.
4. The price is set by the Provider and shown before you book. Paawrent adds no fee. Do not pay more than the price shown in the app.

Paawrent is not a party to your payment. Any question about a payment, receipt or refund is between you and the Provider; we will try to help if you contact support.

Your part. Give accurate pet information (including health and behaviour), be on time, and for services at your address give a correct address and a safe place to work. A Provider may refuse or stop a service if the information was wrong or the pet cannot be handled safely.

Changes. Appointments can be moved in the app to another available time. Stays and packages cannot be moved: cancel and book again. A Provider may also move your appointment; we will notify you.

Completion. The Provider marks the booking completed in the app after the service. If it has not, we remind the Provider 48 hours after the booking's scheduled end, and the app marks the booking completed 7 days after its scheduled end and tells you both. If the service did not take place, contact the Provider or paawrent@gmail.com.

• You can cancel a booking in the app until its start time. After that, contact the Provider or paawrent@gmail.com.
• Refunds of money you paid the Provider are agreed between you and the Provider. If the Provider cancels a booking, or one visit of a package, that you have already paid for, the Provider must refund you in full for what it cancelled.
• A Provider may mark a booking, or one visit of a package, as a no-show if you or your pet were not there at the start time. If you think this was done wrongly, contact paawrent@gmail.com.

Online consultations give general veterinary guidance. They are not a substitute for an in-person examination and are not for emergencies. The advice depends on the information you give. Video calls are not recorded.

The Provider is responsible for taking reasonable care of your pet and for harm caused by its fault. Providers are not required to hold insurance. You are responsible for telling the Provider about anything that affects your pet's care, and for harm your pet causes where the law makes the owner responsible. In an emergency, if you cannot be reached, you allow the Provider to take your pet to the nearest vet at your cost (unless the emergency was the Provider's fault). Report incidents to paawrent@gmail.com as soon as possible.

Your content. Posts, photos, comments, reviews, messages and pet profiles remain yours. You give Paawrent a non-exclusive, royalty-free licence to host and show them in order to run and promote the Service, until you delete them or your account. Your name, photo, posts, comments, follows and reviews are visible to other users.

Zero tolerance. Paawrent has zero tolerance for objectionable content and abusive users. Do not post or send anything that is sexual, shows or encourages cruelty to animals or the illegal animal trade, is violent, threatening, harassing, hateful or discriminatory, is false or impersonates someone, is spam or a scam (including selling animals or prescription medicines), shares other people's personal information, infringes others' rights, or is otherwise illegal.

• Content may be filtered automatically. You can report any post, comment or user, and block or mute users. A community block does not stop booking chats; block the person in the chat to stop those.
• We review reports within 24 hours, remove content that breaks these rules, and may suspend or terminate accounts without notice.

You can review a Provider after a completed booking. Reviews must be honest and based on your own experience. Do not offer or accept anything for a review. Providers cannot review themselves. We may remove reviews that break these Terms, but we do not edit them.

• We may suspend or terminate your account if you break these Terms, if your conduct may harm others or animals, for security reasons, or if the law requires it. While suspended you can still cancel existing bookings, export your data and delete your account.
• You can delete your account in the app (Profile → Delete Account) once you have no active bookings. Deletion is immediate and cannot be undone. Our Privacy Policy explains what is deleted and kept. If you no longer have the app, email paawrent@gmail.com from the email linked to your account (or tell us the account name if you hid your Apple email).

The Service is provided "as is". To the extent the law allows, Paawrent is not liable for the acts, advice or services of Providers, for content posted by users, for payments between you and a Provider, or for indirect loss. Nothing in these Terms limits liability that cannot be limited under Thai law, including the Unfair Contract Terms Act B.E. 2540 and consumer protection laws.

Contact paawrent@gmail.com first; we aim to resolve concerns within 30 days. These Terms are governed by Thai law, and disputes go to the Thai courts.

If you downloaded the app from the Apple App Store or Google Play: these Terms are between you and Paawrent, not Apple or Google, and Paawrent is responsible for the app, its support and any claims relating to it (including product liability, legal compliance and intellectual-property claims). You may use the app on Apple devices you own or control, as allowed by the App Store Usage Rules. Apple has no obligation to provide support for the app and, if the app fails a warranty, will at most refund its purchase price (if any). You confirm that you are not in a country under a U.S. embargo or on a U.S. restricted-party list. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.

We may update these Terms. We will change the date above and tell you in the app about important changes before they take effect. If you do not agree, stop using the Service and delete your account.

Support and privacy: paawrent@gmail.com · Operator: Suchada Phumimphol, 12 Soi Phet Kasem 48 Yaek 14, Phet Kasem Road, Bang Duan, Phasi Charoen, Bangkok 10160, Thailand